FAQ


UPC Codes:
  • Customer furnished UPC codes: $0.05 (Z)
  • We furnish UPC codes: $0.10 (Z)
  Custom printing for your supplied merchandise: $0.67 (F) + setup charge
If you must, make any claims concerning delivered freight against the carrier.   Any adjustments, breakages, damages, and or delays in transit must be filed with the carrier within fifteen (15) days.

Shipments are generally made by Parcel Post, UPS, FedEx, LTL, or contract carrier.

 

All requests for air shipment must be authorized in writing by the customer, as well as special delivery (such as NEXT DAY EARLY AM). Parcel Post has a handling charge of $2.00 (Z) per box.

 

Our handling fee is $1.50 (Z) per box. Truck, air and oceanic freight are forwarded collect. Our factory reserves the right to ship, however necessary at the customer’s expense to meet the in-hands date.

 

All shipments are F.O.B. at the factory.

Any product or quality complaints must be made to us within seven (7) working days upon receipt of the merchandise. The merchandise should be held available for return, if needed, to the factory.
  • We accept Visa and Mastercard.
  • We accept checks: A check must accompany the order, including ESTIMATED freight charges, unless credit terms have been approved prior to order processing.
  • We do not accept debit cards.
  • We accept customer credit terms which are NET 30 (days) from ship date, unless otherwise authorized with approved credit. A service charge of 1 ½% will be added to any balance not paid within 30 days from the invoice date.
  Past due accounts may be turned over for collection. If there are any attorney fees involved, the customer will be liable for those fees. No further orders will be processed and or shipped if the account has a past due amount.
Our 5-star customer service specialists are eager to help with quotes, samples and more! Our contact information can be obtained through ASI - search ASI/65603. Information about our best-selling products is also available on ESP Web/Online. If you'd like to share our products with your clients, simply type "65603" into the search box on your ESP/LogoMall website.
Orders may be sent by email, fax, regular post or express carrier. Phone orders will not be accepted. Confirmation MUST be clearly marked as such or we will not be responsible for duplication of orders. Order accuracy is very important to us. Incomplete orders will be canceled and not produced if we do not receive the required information within ten (10) working days.
Due to printing variations, we reserve the right to over- or under-ship by 5%. This will constitute a complete order, billed at pro-rata.
Imprinted items generally are produced in seven (7) to ten (10) working days after art approval. Production time can vary depending on availability and season. Color transfers and 4-color process generally can be produced in eight (8) to twelve (12) working days. Blank (non-printed) items can be shipped in one (1) to three (3) working days. The same production time applies to repeat orders. If you do not want the order to ship before a specific date, please mark your order “DO NOT SHIP BEFORE (Date)!” Peak season time may require an additional seven (7) to ten (10) working days. You will be quoted a ship date by Customer Service when the purchase order is received, cleared by credit, and verified for accuracy.

Yes!

We understand the importance of a rush order. Items that are available for rush orders include foam, plastics, fabric and glass products (if in inventory). Multicolor printing, 4 color process and color transfers are not available for rush service without approval. Production schedules and product availability will determine the availability of rush service. Customers must request rush orders. Rush orders require a confirmation number. Please make sure you are assigned one. Your rush order will ship five (5) business days or sooner after the order is approved. The day the order is received does not count. Orders must have camera-ready art. We reserve the right to ship however necessary at the customer’s expense to meet an in-hands date. Rush orders will be reviewed and approved on an individual basis. Our rush charge is one flat fee of $33.00 (F) on catalog pricing.

We do!

We sell blanks on most of our items (when available). 100pcs min per color w/no extra charge, or add $0.10 (z) per piece for assorted colors; example: 100pcs - 25 red, 25 blue, 25 pink and 25 lime. Please call for pricing.